Refund Policy

This policy explains when something can be returned, how long you have, and how refunds are paid. It sits alongside your statutory rights rather than replacing them — nothing here removes a right you have by law.

Merchandise and apparel

Unworn, unwashed items in original condition with any tags attached can be returned within 30 days of collection for a refund or an exchange. Nothing needs to be posted — get in touch through the contact page and we will arrange it. Refunds are issued once the item has been returned and checked, normally within 5 working days.

Vinyl, CDs and print

Sealed items can be returned unopened within 30 days. Once the seal is broken these can only be returned if faulty, because they are recordings. A pressing fault, warped disc or misprinted copy counts as faulty and is replaced or refunded in full.

Wrong size

If you have not claimed the item yet we can usually change the size — contact us with the order number as soon as possible. Once it has been claimed, treat it as a return.

Tickets

Tickets are non-refundable and non-transferable except as set out here. Consumer cancellation rights for online purchases do not generally extend to tickets for a specific dated event.

• Event cancelled: the face value is refunded automatically to the original payment method. Booking fees are refunded with it.
• Event rescheduled: tickets stay valid for the new date. If the new date does not suit, tell us within 14 days of the announcement and we will refund the face value.
• Event materially changed: for example a venue change to a different city, the same 14-day refund option applies.

Hotel rooms

Rooms booked through this store can be cancelled up to 14 days before the night of the stay for a full refund. Inside 14 days the booking is non-refundable, because the room is held against the show date. If the event it was bought for is cancelled outright, the room is refunded in full regardless of timing.

Faulty, damaged or incorrect items

Tell us within 14 days of claiming the item and we will arrange a replacement or a full refund. Photographs of the damage help and usually settle it without the item having to come back at all.

Items that cannot be returned

Personalised or made-to-order items, and digital downloads once the download has started, unless they are faulty.

How to start a return

Use the contact page with your order number and what you would like to do, and you will get instructions by email. Please get in touch before doing anything else, as it is far quicker to match a return to an order that way.

How refunds are paid

Always to the original payment method. Once processed, funds usually appear within 5 to 10 working days depending on the card issuer or bank.